Shipping and returns

Shipping

We ship from Spanish Fork, Utah with major carriers. Your quote lists the shipping method and cost. Once your order ships, we email tracking details. Turnaround starts once you approve the proof and any deposit is paid, and delivery dates are estimates.

Kitting orders can ship to one address or to many. Send the address list with your order, and we confirm it before anything ships.

Check your order when it arrives

Please open and check your order within 7 days of delivery. If anything is wrong, email support@patchd.com within that window with your order number and photos of the problem.

If we made the mistake

If a finished piece does not match the proof you approved, or our application failed, we reprint or replace the affected pieces at no cost. If we cannot, we refund what you paid for those pieces.

If we damage your items

If we damage a garment or product you sent us, we replace it with the same or an equivalent item, or credit you its documented value. That includes the gear you send in for us to press.

What is not covered

Errors that appear in a proof you approved, such as spelling, colors or placement.
Changing your mind after you approve the proof. Every order is custom.
Wear from use, or washing and drying that ignores the care instructions.
Problems reported more than 7 days after delivery.

Damaged in transit

If the box arrives damaged, take photos before you unpack it and email support@patchd.com. We file the claim with the carrier and work with you on a replacement.

Questions

Order status and tracking: orders@patchd.com. Problems with a finished order: support@patchd.com.