Proof first
You see a digital proof with the size and placement on your item. Nothing gets made or pressed until you approve it.
If we damage it, we replace it.
Your brand is on every piece we touch. So every order is proofed before it’s pressed, checked before it ships, and made right if something we did goes wrong.
Three promises on every order.
Whether it’s 24 hats or 2,000 kits, the same three rules apply.
We fix our mistakes
If your order doesn’t match the proof you approved, we redo it at our cost. No arguing about whose fault it was.
We replace what we damage
Even the gear you send us. If we damage your item while pressing it, we replace it or cover its cost.
Something wrong? Here’s what to do.
Check your order when it arrives. If something we did isn’t right, tell us quickly.
Send us photos
Email support@patchd.com with your order number and photos of what went wrong.
We review it
We compare it to the proof you approved and reply with what we’ll do to fix it.
We make it right
We redo the pieces, replace your item or cover its cost. You don’t pay for our mistakes.
What the guarantee doesn’t cover.
We want this to be clear before you order. Full details are on our shipping and returns page.
- Errors that appear in a proof you approved, such as spelling, colors or placement.
- Changing your mind after you approve the proof. Every order is made custom.
- Wear from use, or washing and drying that ignores the care instructions.
Every order is covered.
Send your logo and what it goes on. You’ll get a full price within 1 business day.